Tips on keeping your tenants happy and satisfied

Tips on keeping your tenants happy and satisfiedImage Credit: Supplied

It is one thing to own a property and rent it out, but keeping tenants satisfied so they stay for the long term is an entirely different matter. Most building owners make the mistake of assuming that once their entire building portfolio is filled up, they can just sit back and wait for their profit to start rolling in the form of rental income.

So let's assume for a minute that your property manager has done his/her job, and has successfully vetted and formalized rental agreements with a good quality set of tenants. The next order of business is how to make a good start, and create a pleasant impression that will last. Below are a few things you might want to consider doing:

• Provide a ''welcome pack'' – This should include the rules and regulations in effect with special emphasis on safety, hygiene/cleanliness and noise; how offenses are dealt with; business hours and complaints procedure; telephone numbers for utilities and emergency contact details, and names of contact persons; garbage collection schedule; what is considered damage to an apartment and unit and the fees/conditions of repair

• Keep an open line of communication – Your property manager should be able to take care of answering tenant queries and ensuring all components of the welcome pack are clearly understood

• Handle repair and maintenance issues promptly and efficiently – Nothing says ''good landlord'' better than having legitimate tenant repair issues, e.g. plumbing, electrical, air-conditioning, attended to in a timely manner

• Take care of disruptive tenants immediately – Making sure that tenants co-exist in the same building with a modicum of civility as a minimum is your major responsibility as a landlord. Any issues that may threaten peaceful living such as noise during designated quiet hours, keeping noisy pets and rowdy behaviour must be immediately addressed

• Incentivise and be nice – Send a welcome letter or email greetings during special holidays; offer long-term good tenants a free paint job, or a below-the-market rate during renewal even if everyone else is taking advantage of rising rents

Being a landlord is like owning a company. You can easily find new quality tenants like you can find highly qualified new employees, but keeping them is another matter.

Handy Hints:

• Keep communication lines open by encouraging and answering tenant queries

• Immediately address issues that threaten peaceful living, e.g. rowdy behaviour

• Send a welcome letter or email greetings to tenants during special holidays

Read more on the process of vetting prospective tenants

Source: Claire Dangalan, Special to Properties

The writer is a freelancer


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